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Returns Policy

Goods may be returned within 7 days of receipt without query.  When making a return, the parcel is your responsibility until it reaches us and we strongly recommend that you send it recorded delivery.  Goods should be returned in 'as new’ condition, in the original packaging, with tags and labels attached where applicable to:

Returns Department (Web-orders)
Coates Marine Ltd
Marina Boatyard
Whitby
YO21 1EU

Please retain proof of posting and enclose the original despatch note, along with a contact telephone number, stating the reason for your return.  We will exchange the item or refund the cost of the goods whichever you prefer.

We regret that postage, packing and insurance incurred in the delivery of the goods to you are a direct cost and cannot be refunded except in the case of cancellations and returns in accordance with the Distance Selling Regulations.

We cannot, however, refund or exchange damaged goods, books, charts, software, videos, cut lengths of rope or wire etc and also any goods which have been made to order.